We all outsource; some call it delegating and let’s face it, without third-party providers, a business would find it hard to operate with any degree of efficiency. Digital technology is on a roll and it is possible to outsource business processes and services to foreign providers, which saves you a lot of money. Hiring local people is never going to be cheap here in Australia, or any developed country for that matter.
Typical business services to outsource
The long list of services available when you outsource to the Philippines includes the following:
- Sales & marketing
- Virtual receptionist
- Bookkeeping & accounting
- General secretarial work
- Administration duties
Using a secure cloud network, your remote staff can access the data they require without impacting your business operations, yet your costs are much lower when you don’t hire locally. No employer liability exists when you outsource to a foreign provider, which does not drain your resources, while providing efficient services from a remote location.
Zero employee liability
The major benefit of outsourcing to the Philippines is the fact that you have no employee liability; you can terminate the agreement at one month’s notice and it only takes a phone call to suspend or activate a service. No annual leave, no social security and perhaps most importantly, no health & safety or compliance, as the work is done by foreign workers who are working for a local employer that has an agreement with you. Click here for an insight into the future of franchising.
Customer service
Providing an effective customer service platform can drain an organisation’s resources; not so if you are using a team of experienced customer service personnel who are located in Manila. Your customers would be completely unaware that your customer service is remotely handled, while efficiency is guaranteed. Professional English-speaking staff are ready to handle all incoming customer service calls, and this is a 24/7 service that can be turned on or off with a simple phone call.
Telesales
If you are planning to launch a new product line nationwide, why not hire a top-tier telemarketing team that is based in the Philippines? They can work prime Australian hours and use your script to make appointments; these professional people do this for a living and they get results. If you prefer to use native English speakers, they provider has a team of Australian nationals that work in this field, focusing on the Oz market.
Web management
Perhaps you have a busy website and you don’t have the time to administrate, in which case you can hire web admin staff who are remotely located; indeed, many Australian e-commerce entrepreneurs outsource their store management to a provider in the Philippines.
If you would like to learn more about outsourcing business services, search online for a leading provider of remotely located services and see what they have on offer.
